Return & Refund Policy

Last updated: August 18, 2026

14-Day Return Window

Pro Drive Auto Parts LLC accepts returns within 14 days of the delivery date. To be eligible for a return, the item must be in the same condition as received — uninstalled, unmodified, and on its original pallet. Items that have been installed are not eligible for return unless they are confirmed defective.

Defective, Wrong, or Damaged Items

If you received an item that is defective, incorrect, or damaged in transit, we will make it right at no cost to you. Contact us within 14 days of delivery and we will arrange free return shipping and send the correct replacement free of charge.

Compatibility & Different-Donor Units (VIN Match)

We match your engine or transmission to the VIN you provide. A correctly matched unit may come from a different donor year, trim, or model and may differ cosmetically (brackets, casting dates, sensors), yet still be a correct functional fit for your vehicle. A return or refund will not be granted solely because a unit came from a different donor, as long as it is compatible with the VIN you provided.

Return Authorization (RMA) Required

Do not ship any unit back without a written Return Authorization (RMA) from Pro Drive Auto Parts. Contact us first; we will issue an RMA and, where a return is approved, a prepaid label or Bill of Lading. Units returned without an RMA cannot be accepted, inspected, or refunded, and we accept no responsibility for unauthorized shipments sent to our facility.

Return Shipping

Return shipping is free on all defective, incorrect, or transit-damaged returns. For change-of-mind or "no fault found" returns, the customer is responsible for actual round-trip freight costs (see Cancellations & Change-of-Mind Returns below).

Cancellations & Change-of-Mind Returns

• Orders cancelled within 24 hours of placement receive a full refund with no fees.
• Cancellations after 24 hours, and change-of-mind or "no fault found" returns, are subject to a 20% restocking fee plus actual round-trip freight costs (used engines and transmissions ship by commercial freight, typically $350–$400 each way), deducted from the refund.
• Defective, incorrect, or transit-damaged returns are always handled free of charge and are not subject to these deductions.

Incorrectly Ordered Items

If the wrong unit is ordered because of inaccurate vehicle information provided by the customer, the customer is responsible for return and re-ship freight costs.

Delivery Inspection & Freight Damage

Freight units must be inspected at delivery before you sign the carrier's Bill of Lading (BOL). If you see any damage, write "RECEIVED DAMAGED — [describe]" on the BOL before signing, and send us photos of the damage and the noted BOL within 48 hours. Concealed damage found after the driver leaves must also be reported within 48 hours with photos. Damage claims made on a clean, signed BOL, or reported after 48 hours, may be rejected by the carrier and cannot be honored.

After 14 Days — Replacement First

After 14 days from the date of purchase, warranty issues are resolved by replacement of the unit under our Warranty Policy rather than a cash refund. A refund is issued only if we cannot supply a functional replacement to original specification within 10 business days, or if a delivered replacement is itself verified defective on installation by a certified mechanic.

Restocking Fees

No restocking fee applies to cancellations within 24 hours, pre-shipment photo rejections, or defective/incorrect/damaged returns. A 20% restocking fee applies only to change-of-mind returns and cancellations after 24 hours, as described above.

Core Charges

We do not charge core deposits on any items.

Warranty

All parts include a standard 6-month warranty covering part failure under normal use, extendable to up to 3 years at checkout. Warranty does not cover damage caused by improper installation, misuse, overheating, oil starvation, or accidents. In the event of a valid warranty claim, we will ship a replacement part at no additional cost, including return and replacement shipping. Full terms, exclusions, and the claim procedure are in our Warranty Policy.

Customer Response & Storage

If shipment is delayed by the customer, a storage fee of $25 per day may apply beginning 24 hours after the unit is ready to ship. If a customer does not respond to our requests (photo approval, warranty documentation, or other required information) for more than 15 calendar days, we reserve the right to close the order or process any refund after deducting accrued storage and freight costs.

Refund Processing

Approved refunds are processed within 5–7 business days after we receive and inspect the returned unit, and are credited to your original payment method.

Non-Returnable Items

• Items that have been installed and are not defective
• Items returned after 14 days of delivery
• Items returned without a Return Authorization (RMA)

Dispute & Chargeback Acknowledgment

By completing a purchase, you agree to these policies and agree to contact us first to resolve any issue — this is almost always faster than a bank dispute. Where a chargeback is filed on a matter our records address (for example a change of mind, an incompatible-but-VIN-correct claim, or freight damage first raised after a clean, signed delivery receipt), we will respond to your card issuer with the complete record: your checkout agreement to these terms, the pre-shipment photos you approved in writing, the signed delivery documents, and the full timestamped claim history. Nothing in this policy limits any right you have to dispute a charge with your card issuer.

How to Request a Return

Contact our support team to initiate a return or warranty claim:

• Email: support@prodriveautoparts.com
• Phone / Toll-Free: +1 888 621 9120

We will respond within 1–2 business days with return instructions, an RMA, and a prepaid label if applicable.