Shipping Policy

Last updated: August 18, 2026

Free Shipping

We offer free commercial freight shipping on all orders with no minimum order requirement, to all 50 US states. Liftgate service is included free for residential delivery. Shipping to Alaska and Hawaii may be quoted separately; return freight to those two states is not covered.

Carriers

We ship via trusted freight carriers including FedEx Freight, R&L Carriers, AAA Cooper, TForce, and others depending on your location and item size. Each unit is strapped to a heavy-duty pallet, metal-strapped, and wrapped for safe transit.

Handling Time

Orders are processed and prepared for shipment within 3–5 business days following your written pre-shipment photo approval. Nothing ships until you have reviewed HD photos of your exact unit and approved them.

Ship-or-Refund Commitment

If we fail to ship an approved order within 10 business days (excluding weekends and holidays), you may request a full refund. Shipping delays themselves are not eligible for additional compensation.

Expedited Shipping

We do not offer standard expedited shipping. However, special arrangements may be made upon request — please contact us directly to discuss your needs.

Tracking

Once your order ships, you will receive tracking information via email.

Title & Risk of Loss

Once we transfer the unit to the freight carrier, title and risk of loss pass to you. In-transit loss or damage is handled through the delivery-inspection and carrier-claim process below.

Mandatory Delivery Inspection & Bill of Lading (BOL)

Freight units must be inspected at the time of delivery, before you sign the carrier's Bill of Lading (BOL). Ask the driver to wait while you or your mechanic check the crate and unit for cracks, broken mounts, or bent components.

• If any damage is found, write "RECEIVED DAMAGED — [describe]" on the BOL before signing.
• Notify Pro Drive Auto Parts and submit photos of the damaged unit and the noted BOL within 48 hours of delivery.
• Concealed damage discovered after the driver leaves must be reported within 48 hours of delivery with photos of the unit and packaging.
• Claims made on a clean, signed BOL, or reported after 48 hours, may be rejected by the carrier and cannot be honored.

Return Freight

We pay complete shipping costs on approved warranty returns and replacements. Order cancellations after 24 hours and non-defective (change-of-mind) returns are not eligible for free return shipping; actual round-trip freight remains the customer's responsibility, as described in our Return & Refund Policy.

For shipping inquiries: 📧 support@prodriveautoparts.com | 📞 +1 888 621 9120